Understanding Our Delivery Options

We offer Free UK Delivery on all orders over £100.

Otherwise, the shipping cost in the UK is £3.99.

Orders to the UK will take 1-2 working days after dispatch.

We aim to dispatch your order within 24 hours. Orders placed on a Friday afternoon will be dispatched on Monday. Please note, UK Public Holidays may delay dispatch by up to one day.

Within the UK we use Royal Mail 1st Class, Tracked 24 or Tracked 48 services depending on the value of the order.

We shall provide a tracking number and expected delivery date upon dispatch.

Shipping cost to Europe is £14.99 and delivery may take up to 11 working days after dispatch.

Shipping cost to the Rest of the World is £23.99 and delivery may take up to 17 working days after dispatch.

We also offer Free Local Pickup on any order from our laboratory in Stevenage, Hertfordshire.

Simply select Pickup as your delivery option at the checkout.

Our opening times are as follows:

Monday - Friday
10am - 6pm

Saturday - Sunday
12pm - 5pm

For more information about our laboratory and how to find us, click here.

Delivery Times and Schedules

Delivery is a crucial aspect of our service, and understanding the delivery times can help you plan your purchases better. Typically, standard delivery takes 5-7 business days, depending on your location. However, for urgent needs, we offer expedited options that ensure your order arrives within 2-3 days. We strive to meet these schedules consistently, but weather and special events can sometimes cause delays, so it's always wise to check our website for updates.

Shipping Methods Available

We offer various shipping methods to cater to your needs, including standard, express, and same-day delivery. Each method provides flexibility, allowing you to choose shipping based on urgency and budget. Because we partner with reliable carriers, you can trust that your items will arrive safely and on time. When placing your order, you can select your preferred method to ensure it meets your timeline.

Tracking Your Order

After placing an order, tracking is crucial for peace of mind regarding delivery. Our system provides real-time tracking, so you can monitor the status of your package from dispatch to arrival. You will receive a confirmation email with tracking details, allowing you to check where your order is at any moment. This transparency helps us build trust and ensures you’re never left in the dark about your deliveries.