Bio-Mimetic Cosmetics, a trading division of Bio-Mimetic Chromatography Ltd. Manufacturer of  Klara’s skincare products 

Returns Policy & Procedure 

We hope that you are delighted with your order. However, suppose for any reason you are not  entirely satisfied or you otherwise wish to cancel your order. In that case, you may return any item  in its original condition for a refund within 14 working days from delivery. 

If you wish to return your order, you can use the CANCELLATION FORM to cancel an order. You  can obtain this form by contacting our customer service team via email to If the items listed on the dispatch note do not match those contained in  your delivery, please notify us immediately by emailing our Customer Services Team. 

If you return items for reasons other than defects in the goods, or incomplete, or incorrect delivery,  you will be required to arrange and pay for the return of the items to us. Please ensure you obtain a  Proof of Postage when you return the goods to us. You should retain your Proof of Postage to  provide proof to us that you have returned the goods, in the unlikely event that we do not receive  the returned parcel. 

If you require a refund, we will refund the price paid by you within fourteen (14) days of receiving  your returned goods, provided that you have returned the goods to us at our within 14 working days  of delivery to you. The postage costs are non-refundable. 

Refunds will only be made against the original credit/debit/gift card used. 

If you cancel your order but do not return such goods to us within 14 working days of notifying us of  cancellation, we shall be entitled to withhold payment of any refund. 

Please Note: We will not provide a full refund if goods show signs of unreasonable use. In such  circumstances, we will notify you that a reduced refund amount will be available, or you can choose  to arrange for such goods to be returned to you within 28 days of our notification. 

Damaged/Faulty/Incorrect Items 

If the goods you receive are damaged or faulty in any way, or not what you originally ordered we  will be happy to exchange the items or offer you a refund. Please notify us immediately by email our  Customer Service Team on 

To ensure prompt resolution, please provide the order number and keep the box, packing materials,  and the damaged items for inspection by the carrier. 

This policy does not affect your rights under law as a consumer, which apply on top. The Returns Process 

STEP 1. Completing the necessary documentation 

Complete the Cancellation Form or the Returns Note enclosed with all required information. To  receive this document, please contact Customer Services via by emailing us with your order details  at

STEP 2. Returning the product 

Please note that a full refund will not be provided for returned goods that show signs of  unreasonable use. Goods must be returned to us within 14 working days of delivery to you, or you are notifying us of cancellation. Please ensure that the returned parcel is properly sealed. 

However you return your parcel, please retain your proof of postage to provide proof to us that you  have returned the goods in the unlikely event that we do not receive the returned parcel. We cannot  accept liability for returned goods lost in transit. 

STEP 3. Processing the refund 

Suppose you have chosen a refund for your returned product. In that case, we will process the  calculated refund within fourteen (14) days of receiving your returned goods provided that you have  returned the goods to us in their original condition within 14 working days from delivery to you or  you are notifying us of cancellation. You will receive email notification of your refund from our  Customer Service Team. 

Suppose you have requested an exchange or replacement on your Returns note. In that case, this  will be processed within seven working days of receiving your returned goods and will be delivered  via standard delivery. 


Please visit the CONTACT US section if you have a complaint or email at