Bio-mimetic Cosmetics, A Trading Division Of Bio-mimetic Chromatography Ltd. Manufacturer Of Klara’s Skincare Products

Returns Policy & Procedure  

We hope that you are delighted with your order. However, suppose for any reason you are not entirely satisfied or you otherwise wish to cancel your order. In that case, you may return any item in its original condition for a refund within 14 working days from delivery. 

If you wish to return your order, send an email to hello@klaraskincare.com.

If the items listed on the dispatch note do not match those contained in your delivery, please notify us immediately by email. 

If you return items for reasons other than defects in the goods, or incomplete, or incorrect delivery, you will be required to arrange and pay for the return of the items to us. Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel. 

If you require a refund, we will refund the price paid by you within fourteen (14) days of receiving your returned goods, provided that you have returned the goods to us within 14 working days of delivery to you. The postage costs are non-refundable. 

Refunds will only be made against the original credit/debit/gift card used. 

If you cancel your order but do not return such goods to us within 14 working days of notifying us of cancellation, we shall be entitled to withhold payment of any refund. 

Please Note: we will not provide a full refund if goods show signs of unreasonable use. In such circumstances, we will notify you that a reduced refund amount will be available, or you can choose to arrange for such goods to be returned to you within 28 days of our notification.

Damaged/Faulty/Incorrect Items 

If the goods you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund. Please notify us immediately by email on hello@klaraskincare.com. 

To ensure prompt resolution, please provide the order number and keep the box, packing materials, and the damaged items for inspection by the carrier. 

This policy does not affect your rights under law as a consumer, which apply on top.

The Returns Process 

STEP 1. Completing the necessary documentation 

Complete the Cancellation Form or the Returns Note enclosed with all required information. To receive this document, please contact Customer Services by emailing us with your order details to hello@klaraskincare.com.

STEP 2. Returning the product 

Please note that a full refund will not be provided for returned goods that show signs of unreasonable use. Goods must be returned to us within 14 working days of delivery to you, or you are notifying us of cancellation. Please ensure that the returned parcel is properly sealed. 

However, when return your parcel, please retain your proof of postage to provide proof to us that you have returned the goods in the unlikely event that we do not receive the returned parcel. We cannot accept liability for returned goods lost in transit. 

STEP 3. Processing the refund 

Suppose you have chosen a refund for your returned product. In that case, we will process the calculated refund within fourteen (14) days of receiving your returned goods provided that you have returned the goods to us in their original condition within 14 working days from delivery to you or you are notifying us of cancellation. You will receive email notification of your refund from our Customer Service Team.

Suppose you have requested an exchange or replacement on your Returns note. In that case, this will be processed within seven working days of receiving your returned goods and will be delivered via standard delivery.

Complaints 

Please visit the contact us section if you have a complaint or send an email to hello@klaraskincare.com.